SHIPPING & RETURNS
SHIPPING POLICY
We currently deliver to the UK only.
Delivery Pricing:
Standard UK Shipping:
TCGs: From £1.50 (Free Shipping Over £30)
FREE Standard shipping on UK TCG orders over £30.
Tracked UK Shipping:
TCGs: £3.25 (Free Shipping Over £100)
Miniatures: £4.95 (Free Shipping Over £100)
FREE Tracked shipping on UK orders over £100.
Delivery Times:
Orders are shipped Monday - Friday, except during public holidays, orders placed before 3pm are shipped the same day, orders placed after 3pm Friday and at the weekend are shipped on Monday.
Please allow 1 - 3 working days for delivery.
Delivery times are not guaranteed, for standard delivery, PokeQuad store will only be in a position to resend or refund orders after a period of 28 days has passed.
Order Acceptance:
An order is considered to be accepted when it is dispatched.
Order Dispatch:
Orders placed before 3pm Monday - Friday are shipped the same day, excluding public holidays.
Cancelling an order:
If you wish to change or cancel an order before despatch please contact us at contactpokequad@gmail.com
It would be helpful if you could have the following details to hand:
- Customer name
- Order number
- Date of the order
We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery.
If you wish to cancel the order within 14 calendar days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us. Again please either let us know via email.
Pre-orders
We will always endeavour to ensure pre-orders are received by the customer on day of release but depending on circumstances this may not always be possible. In regard to Magic the Gathering in particular the manufacturer forbids online retailers from shipping before day or release.
Release dates for pre-orders are not guaranteed and are sometimes subject to change.
RETURN & EXCHANGE POLICY
We are pretty certain that you will be happy with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 14 days of the date of delivery.
We will provide an address for return and refund the price of the item and cost of delivery to the purchaser, the cost of return postage is the responsibility of the purchaser except where the items in question are faulty.
If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.
We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.
Procedure for exchanging or returning an item:
If you would like to request a return, please send an email to us at, contactpokequad@gmail.com, outlining the item you would like to return, your original order number and our product code. Please tell us if you would like the product exchanged or refunded.
We will provide an address for return and refund the price of the item and cost of delivery to the purchaser, the cost of return postage is the responsibility of the purchaser except where the items in question are faulty.
Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.
Once we have received and processed the returned item we will process the refund or despatch the replacement item.